Barista Coffee Lanka
A self-service ordering ecosystem for Barista Coffee Lanka: kiosk software, ordering and payment integrations, operational workflows and analytics across a 14-outlet kiosk network.
- The need
- Let customers order and pay on their own at busy outlets, without breaking how each outlet's bar, stock and reporting already work, and do it in a way that scales from one site to a network.
- What we built
- Customer-facing kiosk software, integrated ordering and payments, order flow into each outlet's operation, and network-wide reporting and analytics, rolled out as one ecosystem.
- Scope
- 14 outlets in the kiosk network
- Ordering and payment integrations
- Operational workflows from order to pickup
- Analytics across the network, with AI analytics and MCP
- Solution
- Self-Service Kiosks
Three steps at the counter.
Barista describes the customer side in three words: select, pay, grab. Customers browse the menu and choose their customisations at their own pace on a touchscreen, pay without queueing at the till, and collect at the bar.
Behind those three screens is the part customers never see: ordering and payment integrations, and the orders flowing into each outlet's operation.
One order, end to end.
From one kiosk to a network.
The kiosk network spans 14 outlets. Scaling meant treating it as one ecosystem rather than fourteen installations: shared software, consistent operational workflows, and analytics across every outlet.
Network analytics includes AI analytics and MCP, so management can ask questions of the data instead of assembling reports. Sales figures and customer records stay private and are never shown in our case studies.
14 outlets in the kiosk network
On the public record
In June 2025 Barista Coffee Lanka introduced its self-ordering kiosk at its outlets in the Welipenna Service Area on the Southern Expressway, announced as Sri Lanka's first café-based self-order kiosk.
Planning something at this scale?
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Book a 30-minute strategy callOr write to nadun@hadesreality.com, or call +94 77 189 7187.