Terms of Service

By accessing hadesreality.com (the “Site”) or engaging HadesReality (Pvt) Ltd(“HadesReality”, “we”, “us”, “our”) for software development services, you (“you”, “Client”, “User”) agree to be bound by these Terms, our Privacy Policy, and any applicable project-specific agreement (Statement of Work or MSA).

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, you must not use the Site or engage our services.

HadesReality provides custom software development services including, but not limited to:

• Self-service kiosk systems
• Enterprise resource planning (ERP) software
• Point-of-sale (POS) and workflow automation systems
• Augmented reality (AR) and virtual reality (VR) experiences
• Corporate websites and digital platforms
• Ongoing maintenance, support, and hosting of delivered systems

The specific scope, deliverables, timeline, and fees for each engagement are defined in a written Statement of Work (SOW) or Master Service Agreement (MSA) agreed between the parties. In the event of any conflict between these Terms and a signed SOW/MSA, the SOW/MSA prevails.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with reasonable notice to affected clients.

You must be at least 18 years of age to use our website or engage our services. By using the Site or our services, you represent that you are at least 18 and that all information you provide is accurate and complete.

Access to client portals, delivered ERP systems, or project management tools may require account credentials. You are responsible for:

• Maintaining the confidentiality of your login credentials
• Restricting access to your account to authorised personnel only
• Promptly notifying us of any unauthorised access or security breach
• All activities that occur under your account

We reserve the right to suspend or terminate access to any system where we reasonably believe security has been compromised or these Terms have been violated.

Client-owned deliverables. Upon full payment of all fees under a project agreement, HadesReality assigns to the Client all right, title, and interest in the custom software deliverables specifically created for that Client under the applicable SOW, including all intellectual property rights therein.

HadesReality IP.The assignment above does not include: (a) HadesReality's proprietary frameworks, libraries, tools, or platforms used in delivery; (b) open-source components (which remain subject to their respective licences); or (c) general methodologies and know-how. Where such components are used, we grant the Client a perpetual, non-exclusive licence to use them as incorporated in the delivered system.

Website content. All content on hadesreality.com — including text, graphics, logos, and code — is owned by or licensed to HadesReality and protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

Portfolio rights. Unless otherwise agreed in writing, HadesReality reserves the right to reference completed projects in our portfolio, marketing materials, and case studies, including client names and a high-level description of the work performed.

All fees are as specified in the applicable SOW or quotation. Unless otherwise stated:

• Project fees are invoiced at milestones defined in the SOW. A deposit (typically 30–50%) is required before work commences.
• Invoices are payable within 14 days of issue.
• Late payments accrue interest at the rate of 1.5% per month (or the maximum permitted by law, whichever is lower) from the due date.
• All fees are exclusive of applicable taxes (GST, VAT, withholding tax, etc.), which are the Client's responsibility.
• Fees quoted in a currency other than LKR are subject to exchange rate variation. We will honour the rate in effect at the time of invoicing.

HadesReality reserves the right to suspend delivery of services if any invoice remains unpaid for more than 30 days after its due date.

Each party agrees to hold the other's Confidential Information in strict confidence and not to disclose it to any third party without prior written consent, except as required by law.

“Confidential Information” means any non-public information disclosed by one party to the other in connection with the services, including but not limited to business plans, financial data, technical specifications, client data, and software source code.

Confidentiality obligations survive termination of any agreement for a period of five (5) years, or indefinitely with respect to trade secrets.

HadesReality warrants that:

• Services will be performed with reasonable skill and care by qualified personnel.
• Deliverables will substantially conform to the specifications in the applicable SOW.
• We have the right to provide the services and grant the licences described herein.

Disclaimer.EXCEPT AS EXPRESSLY SET OUT ABOVE, ALL SERVICES AND DELIVERABLES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE OR ANY DELIVERED SYSTEM WILL BE UNINTERRUPTED OR ERROR-FREE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HADESREALITY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, LOSS OF BUSINESS, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING UNDER THESE TERMS OR ANY PROJECT AGREEMENT SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO HADESREALITY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liability. In such jurisdictions, the above limitations apply to the fullest extent permitted by law.

You agree to indemnify, defend, and hold harmless HadesReality, its directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your breach of these Terms or any applicable project agreement
• Your use of the Site or services in violation of applicable law
• Your infringement of any third-party intellectual property rights
• Data or content you supply to us that infringes third-party rights or violates applicable law

By Client. You may terminate a project engagement at any time by written notice. You remain liable for all fees for work completed up to the termination date and for any non-cancellable third-party costs already incurred.

By HadesReality. We may terminate or suspend services immediately on written notice if: (a) you breach any material obligation and fail to remedy the breach within 14 days of notice; (b) you become insolvent or enter bankruptcy proceedings; or (c) we are required to do so by law.

Upon termination, all licences granted to you cease (except for fully paid-up assignments). Clauses relating to IP, confidentiality, payment, limitation of liability, indemnification, and governing law survive termination.

In the event of any dispute arising from these Terms or any project agreement, the parties agree to first attempt to resolve the dispute through good-faith negotiation for a period of 30 days.

If the dispute is not resolved through negotiation, it shall be referred to mediation administered by an agreed mediator or, failing agreement, by a mediator appointed under the applicable rules of the Sri Lanka National Arbitration Centre.

If mediation is unsuccessful, disputes shall be finally settled by binding arbitration in Colombo, Sri Lanka, under the Arbitration Act No. 11 of 1995 (as amended), with proceedings conducted in English.

These Terms and any dispute arising out of them shall be governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka, without regard to its conflict of law principles.

For clients in the European Union or United Kingdom, mandatory consumer protection laws of your jurisdiction continue to apply to the extent they cannot be excluded by contract.

We reserve the right to update these Terms at any time. Material changes will be communicated by updating the effective date and, where appropriate, by email notice to registered clients. Continued use of our services after notification of changes constitutes acceptance of the updated Terms.

For legal enquiries regarding these Terms, please contact:

These Terms were last reviewed by our legal team on 15 April 2026.